Frequently asked questions (FAQ)
Q: Can I do all the same things with AT&T U-verse TV for Xbox 360®
that I can with a normal non-DVR AT&T U-verse receiver?
A: Yes, except certain features and settings are accessed on the
Xbox 360 console and not within the AT&T U-verse application.
Examples include the media sharing feature and setting the
HDTV configuration.
Q: Do I have to have an Xbox LIVE account to use AT&T U-verse
on my Xbox 360?
A: You need an Xbox LIVE account only upon installation of
AT&T U-verse TV for Xbox 360 service. After that, you don’t have
to maintain an Xbox LIVE account to use AT&T U-verse TV for
Xbox 360 service. There are two different kinds of Xbox LIVE
accounts: Silver (free of charge) and Gold (fee required from
Microsoft for this enhanced service).
Q: The remote control that came with my Xbox 360 kit stopped
working. How can I get a new one?
A: First, you should check that the remote has new
batteries. If it does and the remote still doesn’t work, call
AT&T U-verse Technical Support at 1.800.288.2020 for
troubleshooting, replacement, or purchasing of a new remote.
Q: Do I need to keep the installation disc that came in the
Xbox 360 kit after the AT&T U-verse client has been installed
on my Xbox 360?
A: Yes, you should keep the CD in case you need to reinstall the
AT&T U-verse TV for Xbox 360 software in the future.
Q: Can I be in gaming mode and still watch TV?
A: No. You can play games only in gaming mode.
You can watch TV only in AT&T U-verse TV mode.
Microsoft will periodically send updates to the Xbox 360® software. Now that you
are using the Xbox 360 as an AT&T U-verse receiver, there also will be software
upgrades to the AT&T U-verse client software. Most AT&T U-verse updates are sent
in the middle of the night when the receiver is in standby mode. If you leave your
Xbox 360 on and in the AT&T U-verse TV mode, upgrades will occur automatically.
If the Xbox 360 is in game mode or powered off when an AT&T U-verse update
is sent, it will not update until the Xbox 360 is powered up and placed into the
AT&T U-verse TV mode. If you power up the Xbox 360 and see a message about a
software upgrade, allow it to install before watching TV. Upgrades deliver new and
enhanced functionality. It’s best to accept these upgrades in order to make your
service better. Once the software upgrade is complete, you are free to watch TV
and play games in game mode on your Xbox 360.
Restarting or rebooting the AT&T U-verse application on
the Xbox 360
As on a PC, a service problem can often be resolved by restarting the AT&T U-verse
application or rebooting the Xbox 360 console. To restart AT&T U-verse TV for
Xbox 360, simply exit the application and re-enter AT&T U-verse by selecting
the AT&T U-verse tile from the My Xbox screen of the Xbox 360. To reboot the
console, press the front power panel button to turn the console off, and press it
again to turn it back on.
Exit AT&T U-verse by
pressing the Xbox GUIDE
button. Select Xbox
Dashboard to return
to My Xbox.
1
Re-enter AT&T U-verse TV by selecting
the AT&T U-verse tile.
2
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