Microsoft Xbox 360 Universal Media Remote Betriebsanweisung PDF herunterladen (Seite 8)

How do I troubleshoot my AT&T U-verse service?

Many common AT&T U-verse problems can be solved by restarting your

Residential Gateway or restarting your AT&T U-verse receivers.

If you’re having trouble using the Internet, AT&T U-verse Voice

, or all your TVs,

restart your Residential Gateway.

Sound issues

What can I do to fix poor sound quality?

Check your sound after completing each of these steps:

• Check your Microsoft remote and TV remote to see if the MUTE button on

either is activated.

• Check the volume level on your TV and/or sound bar.

• Check for a secure connection of the video and audio cables between your TV

and Xbox 360®.

• Power cycle the Xbox 360 by turning off your Xbox 360, waiting two minutes,

and turning it back on.

• Reset the Residential Gateway. Unplug the Residential Gateway from the

power outlet in the wall. Wait two minutes, and then plug it back in.

Warning: If TV recordings are in progress, they will be interrupted.

Remote control issues

What can I do if my Microsoft Universal Media Remote

is not working?

Check the remote after completing each of these steps:

• Verify you are using the Microsoft remote. (See the “Remote/game controller”

section of this guide for a picture of what the remote looks like.) Neither a

standard AT&T U-verse remote nor a TV remote will control your AT&T U-verse

TV for Xbox 360.

• Replace the batteries.

• Aim the remote directly at the Xbox 360 or the TV, if changing volume.

• Clear any obstructions between the remote and the Xbox 360, and make sure

you’re within range—the remote works at a maximum distance of about 20 feet.

• Check your video input selection on your TV’s remote control. Your TV’s

remote control will have separate buttons for each type of video input option

(HDMI, etc.) or one button (often labeled Input) that cycles through all choices.

Your input must match the type of cables and the input port you’re using. For

example, if you’re using HDMI cables, your input selector must be set to HDMI.

Newer TVs can have multiple video inputs for the same type of cable (HDMI 1

and HDMI 2, for example).

• Power cycle the Xbox 360® by turning off your Xbox 360, waiting two minutes,

and turning it back on.

• To reprogram your TV (power on/off and volume) to your Microsoft remote, see

the instructions included in this user guide or go online to the Microsoft Web

site at http://support.xbox.com/support/en/us/xbox360/hardware/

accessories/media/universalmediaremote.aspx.

DVR or On Demand issues

What should I do if I can’t view a rented On Demand title?

Try to restart the AT&T U-verse client application on your Xbox 360 by exiting the

AT&T U-verse tile and then re-entering it.

If you see the title you rented, select it; if it doesn’t play, contact AT&T U-verse

Technical Support. If you don’t see it, the rental window has likely expired.

Typical On Demand rental windows are 24 hours; some titles are available for up

to 72 hours.

Error messages

If you see any of these error messages:

• Sorry, an unexpected error has occurred. Our system was unable to

process your request

• The changes to your settings could not be saved

• Your recording options could not be updated

• The On Demand service is not available

• Your On Demand selection is not available

• Your recording could not be deleted

• Your recording did not successfully schedule

• The Search functionality is not available and your request could not

be completed

• TV is not available at the moment

• Your scheduled recording could not be cancelled

• Directory Not Found Exception

Then:

• Try the action again

• Try restarting the AT&T U-verse client on the Xbox 360 by exiting and then

re-entering the AT&T U-verse tile

• Power cycle (turn off and turn back on) your Xbox 360

• Call AT&T at 1.800.288.2020

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